We currently ship through Amazon.
FAQs
- What shipping methods are used?
- When is my order processed?
- When will I receive my order?
- How do I check the status of my order or contact you if I have a question about my order?
- Can I change or cancel my order after it's been submitted?
- What if I have a problem with my item?
- How do I return an item?
- Does it have a warranty?
- How should I use and clean a nebulizer？
- How will my personal information such as my address, phone number and e-mail be used?
Orders and returns
- What shipping methods are used?
- When is my order processed?
- When will I receive my order?
- How do I check the status of my order or contact you if I have a question about my order?
- Can I change or cancel my order after it's been submitted?
- What if I have a problem with my item?
- How do I return an item?
What shipping methods are used?
When is my order processed?
All orders are typically processed in 1 to 2 business days. For out-of-stock items, we will notify you if we cannot ship your item within a week.
When will I receive my order?
You will be able to receive your order within approximately 7 business days.
How do I check the status of my order or contact you if I have a question about my order?
All customers will receive a confirmation email with instructions for tracking their package after their order has been shipped. For order inquiries, please send us an email (lingxiaoservice@gmail.com) or go to the "Contact Us" page. In addition to your question, please include your name, address, and order transaction number so that we can assist you as soon as possible.
Can I change or cancel my order after it's been submitted?
If we have not yet shipped your order, you can request a change or cancel your order.
If you have just submitted your order online, send an e-mail via the Contact Us form.
Be sure to include your full name and address information, as well as your order transaction number. Please provide complete details on the information that you would like to correct or change. When we have made the change to your order, we will send you an e-mail confirmation. If we are unable to change or cancel your order, we will notify you via e-mail.
What if I have a problem with my item?
Occasionally, customers have problems using an item. If you need additional assistance, please contact me via lingxiaoservice@gmail.com or use the "Contact Us" form.
How do I return an item?
Specific return details can be found in the return policy on the home page.
Products
- Does it have a warranty?
- How should I use and clean a nebulizer？
Does it have a warranty?
Each of our product has a 2 years warranty, so please do not worry. Any problems you can contact us for solutions.
How should I use and clean a nebulizer？
Clean the accessories with about 50℃ warm distilled water. Shake out water dry them with a clean, soft towel, or leave them air-dry in a clean place.
Privacy and Payment
- How will my personal information such as my address, phone number and e-mail be used?
How will my personal information such as my address, phone number and e-mail be used?
We respect your privacy. We will not use any information you provide to us for purposes other than to contact you about your order, or to notify you of products that we believe may be of interest to you. This information is not shared with anyone outside of our company.